1. Contact your doctor

I have completed Step 1

STEP 1: Contact your doctor’s office

Ask about access to your health records
(What if I don't have a doctor?)
  • Call your doctor's office or look them up online.
  • Ask if they offer online access to health records, or Electronic Health Records (EHR). If they do (83% of healthcare providers do offer EHRs, according to ehrintelligence.com) then:
Ask how to create an account
  • Here is an example of what you should ask:
    “Hello, my name is Lisa. I am a patient of Dr. Johnson. I’d like to have online access to my health records. Can you please tell me how to set up an online account?
  • They may tell you that you need to come into their office to pick up an enrollment form, fill it out and sign it, and then they will give you an access code to set up an EHR account.
  • Or, they may give you a web address that has a downloadable version of an enrollment form.
  • Whether you get the enrollment form in person or online, you will most likely need to sign a form and give it to your doctor’s office in person or by mailing it to them.

Health records include important, personal information., so your permission is needed to create electronic access to this information.

If your doctor’s office says that you will be able to get access to your health records online, then ask the following:

Ask which mobile app they use
  • Here is an example of what you should ask:
    “Which mobile app should I download so that I can have access to my health records on my phone?”
  • If they say that they do not offer EHR accounts, ask them when they expect that service to be available, and give them the feedback that electronic access to health records is important to you!
  • (If your doctor does not offer online access to health records, click here.)
  • Once you have contacted your doctor’s office to find out how to set an online account, let us know--you have completed STEP 1!

If you have further questions about this step click here.